Payment and dispatch

Our playsuits and other products are dispatched on working days after receipt of payment. The shipping costs are calculated when the purchase process is completed.

The following terms and conditions apply:

Dispatch conditions of our playsuits and products

Domestic delivery (Germany) and neighbouring EU-countries.
Dispatch shall not be made to the German Islands.

Dispatch costs (inclusive of legally applicable VAT)

In the table below you will find the costs and delivery times for our shipping. A delivery of the goods is currently only possible in the countries listed below:

The link for shipment tracking will be sent to you after we have received the payment confirmation. Our current shipping service providers DHL and Deutsche Post AG. When we ship with DHL upon receipt of the package, a signature is required as proof.
After receiving the order confirmation, you should check the entered address again. Any additional work caused by entering the wrong address is at your expense as the buyer.

Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods (in Germany) shall be made within 2 – 5 days, for deliveries abroad within the EU within 5 – 10 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).

Please note that deliveries are not made on Sundays and other holidays.

If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

Shipping process:

1. After the payment is successfully made, you will receive the confirmation of your purchase per email. At that moment, your order starts to be processed and will be shipped within the next two business days.

In the days after a launch, we appreciate your understanding in any delays that may occur, due to a higher volume of orders.

2. As soon as your order is being collected, you will be notified per email (only in case you allowed us to pass your email address to our courier during the ordering process) and you will be able to track your order. From then, the date for delivery starts counting, depending on the destination. Please, refer to the shipping table.

ATTENTION

Rockets and Quakes GbR is not responsible for delays and customs´ costs. These are the customer’s responsibility.

Accepted Payment options

– Prepayment via bank transfer
– Payment via credit card (Visa – Mastercard – Amex)
– Payment via PayPal
– Payment via Sofort

Further details on payment

If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.

In case of questions, please contact us at the contact details mentioned in the Legal Notice.